Important Customer Alerts
FDIC Insurance Information:
What amount of insurance coverage do I have for my accounts?
The FDIC Standard Maximum Deposit Insurance Amount (SMDIA) for deposits has been permanently increased to $250,000 per depositor per insured financial institution.
The following special rules apply to non-interesting bearing transaction accounts:
Starting January 1, 2013: The FDIC will no longer fully insure deposits in non-interest bearing transaction accounts (including IOLTAs). Funds in non-interest bearing transaction accounts (including IOLTAs) will be insured to at least $250,000 under the FDICs general deposit insurance rules.
FDIC Coverage Over Basic Insurance
The FDIC provides separate insurance coverage for deposit accounts held in different categories of ownership. It is possible to qualify for more than the current $250,000 in coverage at one insured bank if you own deposit accounts in different ownership categories. The ownership categories are (1) single, (2) joint, (3) revocable trust (informal revocable trusts such as Payable-on-death accounts and formal revocable trusts such as living/family trusts created for estate planning purposes), (4) irrevocable trusts, (5) certain retirement plans, (6) employee benefit plans, (7) business (corporation, partnership, unincorporated associations), and (8) government. For more information on coverage, visit
Contact us immediately if you suspect fraud or identity theft on your accounts.
Business Bill Payment Users – Important Information about Login Changes
On September 24th Santa Cruz County Bank will be upgrading Business Bill Pay in order to enhance our security and protect your financial information. These new security enhancements will change how you login to Business Bill Pay and will require your current contact information. You will receive an automated prompt to provide us this information. We recommend adding your cell phone number as your primary Home telephone number, especially if you travel. Our upgraded security service will continue to allow you anytime/anywhere access to your financial information and will better protect your sensitive data.
Streamlined Login Process
After the upgrade, you may notice the picture & phrase that previously appeared when you logged in have been removed. In addition, you are no longer required to formally register your computer; the new system has technology to recognize if your computer has been used before to access the system. We are implementing a more secure and behind the scene process to validate your device (PC, laptop, tablet, mobile phone), username and password.
Enhanced Security Settings
Occasionally, when you login in, you will experience a new layer of security. Instead of asking challenge questions, you will be asked to validate your identity by entering a one-time security code during a phone call placed to your number on file. We recommend adding a cell phone number to your Business Bill Pay profile. In order to do this, please choose Business Users under the Administration section of Business Bill Pay. If a phone number is not available, you will be asked to contact customer support. This enhanced security feature helps safeguard your information.
If you have additional questions or concerns, please feel free to contact a member of our team at 831-457-5000 or eBanking@sccountybank.com.
Notice: A major card processor, Global Payments, has announced a card breach. At this time, the impact is unknown and the Bank has not been provided notice that any of our cardholders' information has been compromised by this breach. However, cyber fraud and identity theft is a leading concern and there are steps that can be taken to mitigate fraudulent activity on your accounts. We encourage you to read all the information and links provided below for your education and identity protection.
Online security is our top priority. Here are current resources for your online banking awareness and education.
For Individuals and Businesses: Identity theft continues to be one of the fastest growing crimes in the United States, and has ranked as one of the top consumer concerns for the past several years. The Federal Deposit Insurance Corporation (FDIC) has produced a multimedia presentation to help consumers protect themselves from identity theft. The presentation provides information on steps consumers should take to secure their computer and protect themselves from identity theft, as well as actions consumers should take if they become a victim of identity theft.
Watch the video:
Don't Be an On-line Victim: How to Guard Against Internet Thieves and Electronic Scams
Please be aware of phishing schemes, phone scams, text messages and emails that may be fraudulent.
In an effort to protect your identity and your accounts, Santa Cruz County Bank will never email you asking for account information. If you receive an email asking for any non-public information, please contact us immediately.
Please note that Santa Cruz County Bank does not send unsolicited text messages to our clients to
request information. If you receive a text relating to your accounts with Santa Cruz County Bank, please disregard the message requesting you to call an 800 number and report this to us immediately by calling
If you receive a phone message from Santa Cruz County Bank requesting personal information, transaction
information or account information, you can always verify with us the validity of the call by contacting
us directly at 831.457.5000.
The FDIC has issued the following Consumer Alert:
The Federal Deposit Insurance Corporation (FDIC) has received numerous reports of a fraudulent
e-mail that has the appearance of being sent from the FDIC. The subject line of the e-mail states: "check
your Bank Deposit Insurance Coverage." The e-mail tells recipients that, "You have received this message
because you are a holder of a FDIC-insured bank account. Recently FDIC has officially named the
bank you have opened your account with as a failed bank, thus, taking control of its assets." The e-mail
then asks recipients to "visit the official FDIC website and perform the following steps to check your
Deposit Insurance Coverage" (a fraudulent link is provided). It then instructs recipients to "download
and open your personal FDIC Insurance File to check your Deposit Insurance Coverage." This e-mail
and associated Web site are fraudulent. Recipients should consider the intent of this e-mail as an
attempt to collect personal or confidential information, some of which may be used to gain unauthorized
access to on-line banking services or to conduct identity theft. The FDIC does not issue unsolicited
e-mails to consumers. Financial institutions and consumers should NOT follow the link in the fraudulent
Preventing Identity Theft:
Santa Cruz County Bank is pleased to provide you helpful information on how to protect yourself from
Identity Theft. Click here to open a printable brochure.
Important Information for our Businesses and Individual Taxpayers:
As a reminder to our local business owners and individual taxpayers, the government issued a regulation
that provides the Federal Tax Deposit coupons will no longer be accepted. The IRS recommends
the Electronic Federal Tax Payment System (EFTPS), which is a free service from the U.S. Department
of the Treasury. EFTPS is a convenient way to make federal tax payments online or by phone, 24/7. It's
secure and easy to use. To enroll, visit
or contact EFTPS Customer Service at 1-888-434-7338.
If you cannot afford your monthly mortgage payments and wish to avoid foreclosure, you may be eligible
for a loan "workout" or modification. We determine eligibility for loan "workouts" on a case-bycase
basis. Among other things, we will consider the value of your property and your ability (based on
your current income) to make monthly mortgage payments in accordance with the "workout." You may
also qualify to refinance your current loan with us, including a short term payment deferment.
If you are interested in exploring any of the options listed above, you will need to provide us with certain
financial information, including the following: your most recent paystub, list of current monthly
expenses, your most recent tax return, bank statements, a current valuation of your property, if available
(such as an appraisal) and a written explanation detailing your need for a loan "workout" or modification.
If you would like to discuss your options to avoiding foreclosure with us, please call the Loan Administration
Manager or Chief Credit Officer of Santa Cruz County Bank at 1-866-776-6807.
You may also contact the Department of Housing and Urban Development (HUD) to find a HUD certified
housing counseling agency by calling 1-800-569-4287. Additional information is made available
by HUD on its website at