Careers

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Career Opportunities

You may already know that Santa Cruz County Bank is a locally owned and headquartered financial institution focused solely on serving the banking needs of businesses and individuals in our community. As a growing company, we anticipate future expansion into new areas within Santa Cruz County and development of new products and services to further satisfy the needs of our customers.

In order to continue to provide local banking throughout Santa Cruz County, and in order to continue to offer exceptional, relationship-driven customer service, we must continually pursue the hiring of experienced, knowledgeable, and team-oriented individuals.

Employment Benefits

We offer a comprehensive and attractive variety of benefits to our employees.

  • Competitive salaries
  • Health, dental and vision insurance
  • 401(k) plan
  • Training
  • No monthly service charge on checking and savings accounts

How to Contact Us or Apply

If you are looking for a career opportunity and wish to become a member of our team, we welcome your resume. We encourage this even if you do not see a position listed that fits your specific area of interest or expertise.

If you are interested in applying for a position, you may complete the form or you may contact us at:

Human Resources Department
Santa Cruz County Bank
Heather LaFontaine
75 River Street
Santa Cruz, CA 95060
831.457.5003 ext. 2130

Equal Opportunity Employer
Santa Cruz County Bank is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or to their protected veteran status, and will not be discriminated against on the basis of disability.

© 2019 Santa Cruz County Bank. All rights reserved.

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Customer Service Specialist - N. Pacific Avenue, Santa Cruz

11/25/2019

Title:                   Customer Service Specialist

Supervisor:         Service Manager

Department:        Operations

Status:               Non-exempt

OUTLINE OF POSITION AND DUTIES

Provide excellent client service to all clients of the Bank. Process transactions for clients consistent with Bank's policies and procedures. Assist with opening new accounts, and processing client requests consistent with Bank policies and procedures.  Possess a thorough knowledge and understanding of all Bank products and services, and endeavor to offer, promote, or refer bank products and services to new and existing clients. Primary responsibility will be to act as back-up for Customer Service Representatives and Financial Service Representatives.  They will further ensure that the Bank is not placed in a potential loss situation.  The Customer Service Specialist may act as back up to the Service Manager and maintains efficient operations.

PREFERRED EDUCATION: High School Diploma

PREFERRED PRIOR EXPERIENCE: 2-3 years banking experience

REQUISITE SKILLS:

  • Good Organizational Skills
  • Good Communication Skills
  • Good Cash Handling Skills
  • Ability to lift up to 251bs.
  • Ability to Sit/Stand for long periods.
  • Knowledge of all functions of Teller line and Vault
  • Ability to open new accounts when necessary.

DUTIES – to include but not limited to:

  • Greet clients in a friendly, professional, courteous manner.
  • Receive deposits; verify cash and endorsements, issue receipts.
  • Accept checks for cashing, verifying funds and endorsements, taking and recording proper identification as necessary
  • Accept non-cash items (i.e., foreign checks, US Savings Bonds) for collection and processing
  • Order foreign drafts with proper documentation and correct exchange rate.
  • Order and sell foreign currency with proper documentation and correct exchange rate.
  • Prepares Wire Requests accurately and submits to Central Operations timely.
  • Accept and process cash advance transactions
  • Open new consumer and business accounts per Relationship Managers and Client requests per Bank policies and procedures.
  • Oversee daily operations of the branch.  Ensure clients’ needs and requests are met in a timely and professional manner. Ensure that all tasks are completed in an efficient manner with excellent client service always being the first priority.
  • Approves transactions for other employees up to prescribed signing authority limits.
  • Responsible for vault and ATM control and balancing.  Ensure that branch cash limit is adhered to, shipping and receiving currency as needed.
  • Possess a knowledge and understanding of all Bank products and services.
  • Issue Cashier’s Checks per client request.
  • Provide telephone support by answering calls within three rings.
  • Seek and recognize opportunities when to offer, promote or refer bank products and services to new or existing clients. 
  • Attend and successfully complete all assigned mandatory compliance and training courses assigned by the Bank.
  • Demonstrate exemplary internal and external client service at all times.
  • Participate in all established Bank-wide and Banking Office specific Campaigns and Goals.
  • Perform the duties of a Customer Service Representative as required or directed by the CSM.
  • Other duties as assigned by supervisor.

EQUIPMENT USED (if applicable):
General Office Equipment
Cash Counting & Scanning Equipment
 
SUPERVISORY RESPONSIBILITIES:
Limited to operations of client service representatives in the absence of the Service Manager.

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Customer Service Manager - N. Pacific Avenue, Santa Cruz

11/25/2019

 

Title:                 Customer Service Manager

Supervisor:       Branch Administrator  

Department:     Operations

Status:              Exempt

OUTLINE OF POSITION AND DUTIES

The Service Manager of the Bank will manage daily operations of the office to ensure that excellent Customer service is first priority. Communicate Customer service standards to all staff, and ensure that Customer standards are consistently met. Must have knowledge and ability to provide Customers with an understanding of all bank products and services, and endeavor to offer, promote and refer bank products and services to new and existing customers. Ensure that the Bank is not placed in a potential loss situation.

PREFERRED EDUCATION: A.A in Business Administration

PREFERRED PRIOR EXPERIENCE:

5-7 years banking experience

2-3 years Supervisory experience

REQUISITE SKILLS:

  • Good Organizational Skills
  • Good Communication Skills
  • Thorough knowledge and understanding of all Bank products.
  • Thorough knowledge of Branch Certifications.
  • Understanding of all Regulatory and Compliance issues relative to new account activity.
  • Good counseling and teaching skills.

 

DUTIES - to include but not limited to:

  • Oversee daily operations of branch office.
     
  • Ensure all Customer needs and requests are met in a timely, professional manner.
  • Responsible for developing and cross training all staff to ensure consistent excellent Customer service.
  • Successfully complete all compliance and training courses assigned by the Bank.
  • Direct employee training to improve efficiency and ensure conformance with standard procedures and practices, and to ensure compliance with all Regulations.
  • Ensure that office cash supply is sufficient to service customer needs, while staying within assigned cash limits.
  • Maintain appropriate cash control, ensuring safe cash conduct is always followed.
  • Ensures that all employees have a thorough knowledge of bank products and can explain features and benefits to customers. .
  • Ensure that all staff members, especially those who have direct customer contact, have a good knowledge of all bank systems.
  • Work in coordination with Relationship Managers to ensure that service quality standards are consistently met. Ensure that specific service needs of individual customers are addressed and managed.
  • Conduct weekly/monthly meetings with staff to ensure quality Customer service.
  • Timely completion of performance evaluations and goals for each subordinate. Complete appropriate disciplinary action as required, following internal procedures at all times.
  • Compile required and special reports for activity.
  • Responsible for service quality standards, audit controls, and loss prevention.
  • Demonstrate leadership, teamwork and innovation with regard to motivating, training and rewarding direct reports at all times.
  • Set a positive, model example of providing exemplary internal and external Customer Service.   Set and abide by high standards in work ethics and attendance.
  • Service Managers are expected to offer, promote and refer Bank products and services to new and existing customers.

Other duties assigned by Manager.
EQUIPMENT USED (if applicable): General Office Equipment
 
SUPERVISORY RESPONSIBILITIES: Branch Operations Staff
 

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Financial Service Representative - Watsonville Branch

10/16/2019

Title:                Financial Service Representative

Supervisor:      Service Manager

Department:    Operations

Status:             Non-Exempt

________________________________________________________________________

OUTLINE OF POSITION AND DUTIES

Performs a variety of duties in offering, promoting and referring bank deposit products and services to new and existing customers.  Opens and processes all types of accounts.  Is knowledgeable of the Bank’s products and services, and assists customers in choosing appropriate types of accounts.  Ensures compliance with all Federal and State laws and regulations.  Ensures that the Bank is not placed in a potential loss situation.

PREFERRED EDUCATION:

AA Business Administration

PREFERRED PRIOR EXPERIENCE:

2 years in banking operations.

REQUISITE SKILLS:

  • Good organizational skills
  • Good communication skills
  • Good cash handling skills
  • Thorough knowledge and understanding of all Bank products.
  • Ability to lift up to 25 lbs.
  • Ability to sit/stand for extended periods.

DUTIES – to include but not limited to:

  • Open new accounts per Bank policy and procedures, conducting in-depth interviews with clients.
  • Respond to the needs of Relationship Managers in new accounts area, ensuring excellent customer service, as well as knowledge of type of business and impact on other areas of the Bank.
  • Maintain a relationship database, i.e., CIF’s in Precision.
  • Maintain thorough knowledge of the Relationship Managers' portfolio and all specific clients and their needs.
  • Ensure that appropriate legal documents and all required paperwork is on file for each client.  Maintain pending file and report all documents yet to be obtained. Maintain a new account log for follow-up per Bank policy.
  • Have a good working understanding of all regulatory and compliance issues relative to new account activity.
  • Keep the supervisor informed on any special requests for service from customers.
  • Answer Bank’s main telephone line within three rings.
  • Attend and successfully complete all assigned mandatory compliance and training courses assigned by the Bank.
  • Participate in all established Bank-wide and banking office specific campaigns and goals.
  • Refer Bank products and services to other departments within the Bank where applicable (loans, merchant services).
  • Demonstrate exemplary internal and external customer service at all times.
  • Other duties as assigned by the supervisor.

EQUIPMENT USED:

General banking Office equipment.

SUPERVISORY RESPONSIBILITIES:

None

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Customer Service Representative  - Santa Cruz

10/16/2019

Title:                Customer Service Representative  

Supervisor:      Service Manager

Department:    Operations

Status:             Non-exempt                                                                                       

________________________________________________________________________

OUTLINE OF POSITION AND DUTIES

The individual will provide excellent client service to all clients of the bank.  They will process transactions for clients consistent with Bank’s policies and procedures.  They will possess a knowledge and understanding of all Bank products and services, and endeavor to offer, promote and refer these products and services to new and existing clients.  They will further ensure that the Bank is not placed in a potential loss situation.

PREFERRED EDUCATION:

High School Diploma

PREFERRED PRIOR EXPERIENCE:

6 months cash handling experience

REQUISITE SKILLS:

  • Good Communication skills.
  • Good Computer Skills.
  • Good Cash Handling Skills
  • Ability to lift up to 25lbs.
  • Ability to Sit/Stand for long periods.

DUTIES to include but not limited to:

  • Greet clients in a friendly, professional, courteous manner.
  • Receive deposits; verify cash and endorsements, issue receipts.
  • Accept checks for cashing, verifying funds and endorsements, taking and recording proper identification as necessary.
  • Possess a knowledge and understanding of all Bank products and services.
  • Issue Cashiers Checks per client request. 

Client Services Representatives are expected to seek and recognize opportunities for offering, promoting and referring bank products to new and existing clients.       

  • Attend and successfully complete all assigned mandatory compliance and training courses assigned by the Bank.
  • Demonstrate exemplary internal and external customer service at all times.
  • Participate in all Bank-wide and Banking Office specific Campaigns.
  • Other duties as assigned by the supervisor.

EQUIPMENT USED (if applicable):

General Office equipment

Cash Counting Equipment

SUPERVISORY RESPONSIBILITIES:

None

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SBA Business Development Officer – Sacramento/Fresno

9/13/2019

Job Title:         SBA Business Development Officer

Reports To:     SBA Department Manager

Department:  SBA Lending Department

Status:              Exempt

___________________________________________________________________________________________________

OUTLINE OF POSITION AND DUTIES:

Develop and submit SBA, USDA B&I, USDA FSA and "Pass Thru" loans. Call on potential or existing customers to develop new business. Provide financial counsel to current and prospective customers. Responsible for screening and processing, reviewing and analyzing loan requests. May interface directly with an officer of the United State Small Business Administration or the United States Department of Agriculture. Provide support and office activities to preserve a high level of customer service and satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES including the following, other duties may be assigned:

Interview prospective loan applicants to determine SBA, USDA B&I, USDA FSA or "Pass Thru" eligibility.Obtain sufficient information from applicants to analyze data in order to make a sound credit decision. Maintain direct control of applicant and documents from initial credit submission up to and including the funding of the loan. Develop business in the community directly and through referral base, such as attorneys, accountants, real estate brokers, business brokers and other lead generators. Provide positive Bank image in the community and professional associations by actively participating in community events to bolster the Bank's image and client retention. Provide support to the SBA Department in obtaining financials, site inspections, or collection activity if requested. Travel required.

COMPLIANCE RESPONSIBILITIES:

Responsible for ensuring compliance with all aspects of job-related laws and regulations. Responsible for keeping compliance knowledge current by attending compliance-related training seminars and/or on-line compliance classes and by reading pertinent compliance-related materials. Job related laws and regulations include, but are not limited to the following: Truth in Lending (Regulation Z); Equal Credit Opportunity (Regulation B); Fair Housing Act; Fair Credit Reporting Act; Fair Debt Collection Practices Act; Loans Secured by Margin Stock (Regulation U): Credit Practices Rules (Regulation AA): Community Reinvestment Act; Real Estate Appraisal Regulations; Real estate Settlement Procedures Act (Regulation X); Regulation 0: Bank Bribery Act; Emergency Preparedness: and Financial Privacy Laws.

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PREFERRED EDUCATION:

Bachelor's Degree (B. A.) Business/Finance from four-year college or university and three years related experience

PREFERRED PRIOR EXPERIENCE:

Prior relationship management experience.

Knowledge of business and economic environment.

REQUISITE SKILLS:

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and the general public. Good verbal and written communication skills.

Mathematical Skills:

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form.

Other Skills and Abilities:

Must have a friendly, cooperative attitude and personality. Must be able to handle a multitude of tasks simultaneously without a loss of continuity or quality. Must be able to function with little or no supervision, prioritize workload to the benefit of both the Bank and it's clientele and able to adhere to strict deadlines.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit for long periods of time. The employee frequently is required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee must be able to work with general office equipment. The noise level in the work environment if usually moderate.

OTHER QUALIFICATIONS:

Must have good knowledge of SBA and USDA eligibility and lending criteria as normally acquired with a minimum of two years SBA or USDA experience. Must be able to demonstrate strong oral, written and telephone communication skills as well as strong financial and credit analysis. Must have a proven history of generating SBA 7a / USDA B&I/ USDA FSA/ Pass Thru loan products. Must be able to travel by car to meet with clients/prospects at their business. Knowledge in Microsoft Word and Excel.

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eBanking/Operations Specialist - Scotts Valley Branch

5/23/2018

Title:                eBanking/Operations Specialist - Scotts Valley Branch

Supervisor:      VP/Central Operations Manager

Department:    Central Operations

Status:             Non-Exempt

_________________________________________________________________________________________________________

POSITION:

The primary responsibility of this position is to provide service and support to Bank customers and staff. This position may perform any of the duties for which the Central Operations department is responsible.

DUTIES:

  • Customer service and support
  • Accounts maintenance, check orders, and stop payments
  • Research requests
  • Debit card support
  • Cash and coin orders and support
  • Credit card processing and support
  • eBanking new accounts and customer/product support
  • Quality assurance
  • Daily exception item processing, check adjustment, and return deposits
  • Deposit review
  • Verification of deposits
  • Reclamations
  • Liens and levies
  • IOLTAs
  • Back-up withholding
  • Subpoenas and summons
  • Abandon property
  • CDARS
  • IRA support ATM settlement
  • Reg. E claims
  • Account reconciliations and certifications
  • ACHs
  • Wires
  • CTR filing

PREFERRED EDUCATION:

AA Business Administration or equivalent     

PREFERRED PRIOR EXPERIENCE:

3 - 5 years in banking environment

REQUISITE SKILLS:

  • Thorough knowledge of Bank products
  • Time management
  • Excellent verbal and written communication
  • Microsoft Office programs
  • Knowledge of bank software
  • Regulation E, Regulation CC, and BSA/AML
  • Ability to sit at workstation for long periods
  • Ability to lift up to 25lbs.

EQUIPMENT USED:

General Office Equipment

SUPERVISORY RESPONSIBILITIES:

None

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Relationship Manager - Santa Cruz Branch

4/16/2018

Title:                Relationship Manager - Santa Cruz Branch

Supervisor:      VP Senior Relationship Manager

Department:    Lending

Status:             Exempt

____________________________________________________

OUTLINE OF POSITION AND DUTIES

Makes and services all types of business and individual loans and lines of credit, both secured and unsecured.  Calls on potential or existing customers to develop new business and increase or retain existing business relationships.  Keeps informed as to the status of loans in their portfolio.  Provides subordinate officers with guidance; provides financial counsel to current and prospective customers.  Handles the more complex accounts and makes credit decisions independently.  Travel will be required to client offices and other sites.

PREFERRED EDUCATION:

BA Business Administration

PREFERRED PRIOR EXPERIENCE:

  • Solid sales experience, generally gained through a minimum of 7 years previous experience.
  • Proven success in generating new business
  • Thorough understanding of local market and solid base of contacts required.
  • May require a thorough knowledge of specialty business depending on assignment.

REQUISITE SKILLS:

  • Good computer skills
  • Good communication skills.
  • Thorough knowledge of Bank products and software
  • Good understanding of financial statements.
  • Ability to analyze financial results.
  • Develop business development strategy to generate new business.
  • Develops referral sources and contacts to generate new business.  Consults with Chief Credit Officer when credit proposals are developed and presented to customer.
  • Provides information and may make detailed presentations to prospects specifying product availability, applying creative solutions to client problems/issues.  May gather historical and financial data and develop, or assist in developing, program agreements.
  • May consult with and provide guidance to Chief Credit Officer during due diligence process, as information is gathered on customer’s financial status, lending needs, etc.
  • May identify specific business needs of customer and determine loan limits by analyzing financial data.
  • May participate in sales events, or industry specific seminars as required.
  • Individual goals are dependent on success of new business opportunities generated for the Bank.

DUTIES:

  •  To include but not limited to: direction of the Senior Lending Officer and Chief Credit Officer.

EQUIPMENT USED:

  • General Office Equipment
  • Use of personal automobile when needed.  (to be reimbursed)

SUPERVISORY RESPONSIBILITIES:

  • May assist other Relationship Managers on specific products.

Please complete the form below to apply for a position with Santa Cruz County Bank

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